Statement of Warranty for LED Waves’ Extended Warranty ProductsReturn to Warranty, Return & Payment Policy
Statement of Warranty for LED Waves’ Extended Warranty Products
Our company warrants all DLC listed, American-made, and/or otherwise qualified products to be free from defects in material and workmanship leading to failure* under normal use for a period of five years after the date of the original purchase. (Please refer to the item description in your order to verify its eligibility.) A refund for a defective product will be provided only if repair or replacement is not deemed possible or practical by LED Waves. LED Waves' warranty covers only the product itself; LED Waves will assume no liability for labor costs, installation costs, or other losses.
*LED Waves defines product failure as
- loss of dimming function or other applicable controls specified by LED Waves,
- failure of any or all LEDs to illuminate
- failure of the bundled power supply/LED driver, and/or
- light depreciation exceeding 30% initial lumens (as per L70 standards)
LED Waves reserves the right to discontinue or modify the design and construction of any of its products to yield performance that is equal to or greater than the original specifications. Due to the rapidly advancing nature of LED technology, replacement products may be equivalent to the original in function, but not necessarily identical in form.
Your warranty rights will be honored only when the product has been installed and used according to the technical specifications provided by LED Waves. LED Waves will not repair or replace products damaged by faulty installation or improper use. Improper use includes disassembling, opening the enclosure, tampering with, or “hacking” the product in any way.
This warranty is extended to five years from original purchase date for certain products.
The following products qualify for a five year extended warranty:
(* denotes variable)
|LW10-CA1-0**-W*000K||California MR16 LED Light Bulb|
|LW10-DLS2-0**-**||Dallas 2.0 PAR20 LED Light Bulb|
|LW10-PAR30B-W*000-028||Illinois PAR30 LED Light Bulb|
|LW10-PAR38A-W*000K-028||New York 3.0 PAR38 LED Light Bulb|
|LW30-OU010-W5000K||Owl Outdoor LED Wall Pack (10 Watt)|
|LW30-OU030-W5000K||Owl Outdoor LED Wall Pack (30 Watt)|
|LW30-OU050-W5000K||Owl Outdoor LED Wall Pack (50 Watt)|
|LW30-OU070-W5000K||Owl Outdoor LED Wall Pack (70 Watt)|
|LW30-OU100-W5000K||Owl Outdoor LED Wall Pack (100 Watt)|
|LW30-OU200-W5000K||Owl Outdoor LED Wall Pack (200 Watt)|
|LW50-2013-A9-x4*-W*K-***||Midtown LED Recessed Light|
|LW30-BH100-W*000K||Eagle LED High Bay Light (100 Watt)|
|LW30-BH150-W*000K||Eagle LED High Bay Light (150 Watt)|
|NHB100x-W****K||LED Bay (100 Watt)|
|NHB150x-W****K||LED Bay (150 Watt)|
|NHB200x-W****K||LED Bay (200 Watt)|
|NHB300x-W****K||LED Bay (300 Watt)|
|LW30-SHB1x2-W****K||Marquee 2.0 Outdoor LED Flood Light 2-pack|
|LW30-SHB1x3-W****K||Marquee 2.0 Outdoor LED Flood Light 3-pack|
|LW30-SHB1x4-W****K||Marquee 2.0 Outdoor LED Flood Light 4-pack|
|LW30-SHB1x5-W****K||Marquee 2.0 Outdoor LED Flood Light 5-pack|
|LW30-SHB2x3-W****K||Marquee 2.0 Outdoor LED Flood Light 6-pack|
|LW30-SHB2x4-W****K||Marquee 2.0 Outdoor LED Flood Light 8-pack|
|LW30-SHB2x5-W****K||Marquee 2.0 Outdoor LED Flood Light 10-pack|
|PR15-4-V*-W****K-D-*kit||PR15 Ultra-Thin LED Recessed Light Kit (4-inch)|
|PR15-6-V*-W****K-*||PR15 Ultra-Thin LED Recessed Light (6-inch)|
|PR15-6-V*-W****K-D-*kit||PR15 Ultra-Thin LED Recessed Light Kit (6-inch)|
|PR15-8-V1-W****K-D||PR15 Ultra-Thin LED Recessed Light (8-inch)|
|LW30-EZ40-W5000K||EZ40 LED Wall Pack|
|LW30-EZ40-W5000K-hood||EZ40 LED Wall Pack (with cut-off hood)|
|PCSL1-xxx-****K||Pro Cobra One LED Street Light|
|PCSL2-xxx-****K||Pro Cobra Two LED Street Light|
|ST1-D-4F-18W-****K||SMART T8 LED Tube (4ft)|
|ST1-D-8F-45W-****K||SMART T8 FA8 LED Tube (8ft)|
|SL1-2x2-36W-****K-D-**||SKYLIGHT Ultra-thin Side-lit LED Panel Light (2x2')|
|SL1-2x4-52W-****K-D-**||SKYLIGHT Ultra-thin Side-lit LED Panel Light (2x4')|
Clearance items, as well as any products listed as “Final sale,” are not covered by any warranty.
In case of breakage
All order shipments are tested and leave our facility in working order. Customer must report any damage within 10 days of receipt of order by sending digital photographs (.jpg) of damaged items and shipping materials to email@example.com. Customer must retain damaged merchandise, packing and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond this 10 day period will not be deemed valid by LED Waves. The above procedure MUST be followed or credit for the damaged merchandise cannot be given. All claims regarding shipment error must be made within ten days of receipt of merchandise.
LED Waves will accept returns for a refund, exchange, or store credit within 30 days of the shipment of your order. *Please note exceptions below.
Clearance items, as well as any products listed as “Final sale” can NOT be returned. Returns must be first acknowledged by LED Waves prior to shipping. To obtain an RMA number and initiate the return process, please contact the customer service department by phone (347-474-7066), through the contact form on the website, or by emailing firstname.lastname@example.org. All packages sent to LED Waves must have an RMA number issued and printed clearly on the outside of the package. A lack thereof will result in the item being immediately restocked and no credit or refund will be issued. If the RMA number is not clearly printed on the outside of your return package, the package will either be refused by our shipping department or restocked without question. A 30 percent restocking fee is applied to all valid and authorized returns.
All returns must be made in their original packaging with sufficient packing material. RMAs are only valid for 30 days from date of issue. Expired RMAs will not be honored. Modified or installed items will not be accepted for return. Returned items that are not in resalable condition are ineligible for exchange, refund, or store credit. These items may be returned at the customer’s expense.
*Custom orders and large orders
Custom orders for LED bulbs and fixtures, as well as orders with discounts by quantity, cannot be canceled, refunded or exchanged. Custom and large orders will not begin production until payment is received in full.
*High bay-specific orders
Once production begins, orders for LED high bays may not be cancelled or modified. Please carefully review all your project specifications before finalizing your order.
Due to the high operating voltage and installation height of this product, LED high bays may only be installed and serviced by authorized personnel, following all applicable safety regulations.
In the event of premature failure, please notify LED Waves by following the above Return policy procedures. Our LED high bays are our only lamps containing user-serviceable drivers. In the event of driver failure within the warranty period, LED Waves will ship replacement driver(s) and wiring instructions immediately upon receiving photo documentation of the failed component.
For international returns that require a return label: Please note that LED Waves' primary carrier is FedEx and they unfortunately do not honor return labels for international returns. Under these circumstances, LED Waves ask that the customer return the product at their cost and upon receipt of the return, LED Waves will refund any shipping costs.
All orders must be paid for upon placement. LED Waves accepts Visa, Mastercard and business checks. Other payment methods may be arranged through PayPal. Please call for further details.
All orders to Alaska and Hawaii will be charged actual shipping costs including Insurance.
Orders are sent via FedEx Ground, which requires Signature Proof of Delivery unless otherwise specified by the customer. By opting for no Signature Proof of Delivery, the customer assumes all responsibilities for the secure arrival of the package once it leaves our facility.
Please check with a sales representative for any specific questions.
For customers outside the United States, the shipping charge is $50 plus 8% of the total cost of items ordered.